ORDERING INFORMATION
For the telephone orders, please call us at: 847-276-8110. Our telephone hours are 8:00 a.m. to 4:00 p.m., Monday through Friday (Central Standard Time). 24-hour message center is also available for after hours ordering.
You may email orders to: info@oempartsdepot.com


INTERNET ORDERING

Selected price and Product Catalogs are available at http://www.OEMPartsDepot.com. Credit cards may be used, per our Terms and
Credit Policy. We reserve the right to refuse an order for any reason.

 

PRICES
Please note that all the prices are subject to availability and are subject to change without notice. As our prices are directly affected by the value of the U.S. Dollar on the world marketplace, we are forced to make periodic adjustments to our prices based upon the prevailing Currency Exchange Rate.
WE RESERVE THE RIGHT TO CORRECT ANY PRICING AND ANY OTHER ERRORS WITHOUT NOTICE.
If an items CORRECT price is lower than our stated price, we will charge the lower amount and ship you the item.
If an items CORRECT price is higher than our stated price, we will, at our discretion either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Some items are on our site are not in production yet and will be priced at $0.00 until the manufacture releases the item along with current pricing.


DISCONTINUED ITEMS
Although some items may have been discontinued from the manufacturer we will do our best to locate stock from a warehouse or source who may still have inventory. 
This can affect the price of the item and shipping but we will do our best to supply you with the item at the lowest price.
Please call first on items marked Discontinued so we can check availability before you place your order.


NO MINIMUM ORDER REQUIREMENT
Whether your need is large or small, we welcome your request.


BACK ORDERS
and DISCONTINUED ITEMS
If an item is out of stock or discontinued, you will be notified.


SHIPPING POLICY

Please allow 24 - 48 hours for order processing. (Most in stock orders ship same day). Non stocking orders will require additional processing time.
For speed and economy we ship via USPS (United States Postal Service) or UPS (United Parcel Service). Urgent orders can be shipped "Express". All shipments are insured and are shipped FOB our Palatine, Illinois warehouse. Additional packing charges may apply on certain items.
Freight charges are for ONE way only.
Freight charges for returns are the customers responsibility.

Freight charges for exchanges or returns must be pre-paid by customer unless pre arranged. CODs will NOT be accepted.


Outside USA

Shipping costs shown on your order do not include duties, taxes or other import fees assessed by governments outside the US. If such fees are due, you may be asked to pay them when your order is delivered. To avoid surprises, please contact your local customs office before placing an order to ask what charges may apply. We will be happy to assist you in gathering information but a final determination can only be made by local authorities.


TERMS & CREDIT POLICY
Initial orders are sent Prepaid. For your convenience we accept Visa, MasterCard, Discover Cards and Pay Pal for domestic orders. Sorry but we are not able to accept non US funded credit cards. Credit cards with non US billing addresses will not be accepted. All orders shipped out of the continental US and Canada must be paid via Bank Wire Transfer. Orders generated from outside of the continental US are to be paid via electronic bank wire trasfer.


GENERAL INFORMATION

All Illinois accounts must have a valid signed Resale Card on file. Sales tax will automatically be charged on Illinois accounts with no Resale Card on file. Illinois sales tax must be charged on all sales, samples, tools, etc.


GUARANTEE & RETURN POLICY

All of our parts carry the original manufactures guarantee. Keep in mind special order and or electrical parts are non-returnable as per site policy.

If for any reason you need to request a return please contact us and we will review your request. Please obtain a "Return Authorization Number" from our Customer Service Department before returning any merchandise. Please check all merchandise before using. Any returned items are subject to an 40 percent restocking charge, this covers the labor and credit card fees. No returns after 30 days.

Shipping charges are not refundable unless the return is due to our mistake.


CUSTOMER SERVICE

Our Customer Service Department is always ready to help you with any problems or questions that may arise. We offer assistance in matters pertaining to gilding application techniques. Our aim is to serve you in all your needs.




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&
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are owned by
Grease Monkey Products
Palatine, Illinois 60067

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